Frequently Asked Questions
Everything you need to know about your Leonisa experience.
How do I determine the right size for my shapewear?
To find your perfect fit, please refer to our detailed Size Guide located on each product page. We recommend taking your current measurements of your bust, waist, and hips to compare against our specific collection charts.
What is your return and exchange policy?
We offer a 60-day return and exchange policy for most items, provided they are in their original condition with tags attached. For hygiene reasons, certain items like panties and adhesive bras are final sale.
How long will it take for my order to arrive?
Standard shipping typically takes 3 to 7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your garments sooner.
Can I track my package after it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal and interest-free installment plans through Afterpay.
How should I care for my Leonisa garments to ensure they last?
To maintain the compression and elasticity of your shapewear, we recommend hand washing in cold water with mild detergent and air drying. Avoid using bleach, fabric softeners, or tumble dryers.